Who can register for an account?
Consumers who are interested in playing Atlantic Lottery games online and/or joining eClub Rewards must register for an account and have their information verified to ensure that they live in Atlantic Canada and that they are at least 19 years of age or older. Each consumer can only have one PlaySphere and/or eClub Rewards account.
What are the different types of membership options?
PlaySphere: Register as a member to play draw, sports, Pick'n Click, iBingo and Interactive Games online.
eClub Rewards: Register as a member for free contests, promotions, special information and fun.
Both: Register to play draw, sports, Pick'n Click, iBingo and Interactive Games and also enjoy the free benefits of eClub Rewards.
What if I have forgotten my username or password?
If you have forgotten your username and/or password, just click on the Forgotten Username or Password link on the login screen. Once all required information is entered, an email will be sent to you.
Do you have personal information policies available?
Yes, an Atlantic Lottery Privacy Statement regarding PlaySphere is available at our web site www.alc.ca. If you have any questions or concerns about AL’s privacy policy or practices you may forward them to the Chief Privacy Officer at:
Chief Privacy Officer
PO Box 5500
Moncton, NB E1C 8W6
Phone: 1-800-561-3942
Fax: (506) 867-5531
E-mail: privacyofficer@alc.ca
What is PlaySphere?
PlaySphere is Atlantic Canada’s secure website where consumers can purchase Atlantic Lottery’s products (Draw, Sports, Interactive, Pick’n Click and iBingo Games) online. Players must register for an account and have their information verified to ensure that they live in Atlantic Canada and that they are at least 19 years of age or older.
Are you going to offer Keno in PlaySphere?
Prior to the launch of PlaySphere, Atlantic Lottery conducted research to determine which traditional games would be offered on PlaySphere. The games available now were chosen because they were most requested by players who wanted to play our games online. However, due to a number of inquiries from PlaySphere members wanting Keno on PlaySphere, we are moving forward with an evaluation to see what is required to add it to PlaySphere. This is not a guarantee that Keno will be added online, but it will be discussed as one of the games to be added to the PlaySphere product mix. As soon as we know more, we will be sure to let you know.
Why can't I see my TAG number?
TAG numbers are generated once your transaction is complete. Once complete your TAG number will be visible in your Account Statement.
Why can't I play TAG on my Free LOTTO MAX?
Free Plays on LOTTO MAX are automatically awarded electronically upon confirmation of the win. The Free Play is automatically played by the system. This is due to the fact that the Free Play will be generated for next draw date available.
How can I fund my account?
You can add funds to your PlaySphere account in four (4) ways:
- With INTERAC® (Bank of Nova Scotia, Royal Bank, Bank of Montreal, and TD Bank). Different banks may have slightly different policies around accepting or processing transactions and charges may apply. If you have specific questions about your debit card, contact your card issuer for more information;
- with WebCash available at participating Atlantic Lottery retailers;
- with a credit card (MasterCard or Visa). Different card issuers (usually a bank) may have slightly different policies around accepting or processing these transactions and charges may apply. If you have specific questions about your credit card, please contact your card issuer for more information;
- (EFT - Electronic Funds Transfer) if your bank allows you to make online bill payments and they have chosen to include Atlantic Lottery as a payee, you can easily transfer funds from your bank account to your PlaySphere account by choosing PlaySphere as a payee. It takes one to two business days to fund an account using an electronic bank transfer. If for some reason your electronic funds transfer does not appear in your account after two business day, please contact our Customer Care Center at 1-877-252-3287.
What is WebCash?
WebCash is a voucher that can be purchased at retail to add funds to your PlaySphere account. In order to add your WebCash to your account, all you have to do is go to PlaySphere and choose “Add Funds.” Once in the Add Funds section, just enter your WebCash number in the required fields. You will then notice that the WebCash has been added to your PlaySphere account balance.
All players should verify prior to leaving the retail location, that they have received what they had requested. There are no refunds on lottery products.
Can I use PlaySphere to play Atlantic Lottery Draw, Sports and Interactive Games if I travel outside Atlantic Canada?
As a PlaySphere member, you must be at least 19 years of age or older and reside in Atlantic Canada. By accepting the Terms and Conditions for PlaySphere, players agree not to place orders for lottery products on PlaySphere while physically located outside Atlantic Canada. Failure or suspected failure to comply with this restriction may result in termination of your PlaySphere account and the forfeiture of prizes.
Does PlaySphere have responsible gaming features?
Atlantic Lottery is committed to promoting the responsible use of its products and has developed the following features to promote the responsible use of PlaySphere:
Tips to Keep it Fun provides players with information on playing games of chance responsibly.
Self Assessment allows players to evaluate their play behaviour by answering five questions and provides contact information for provincial help lines.
Self-exclusion enables players to suspend their play for a time period they choose.
Weekly Deposit Limit allows you to establish a limit on the amount of money you can deposit each week.
How do I know if I have won playing Draw or Sports games in PlaySphere? Do I need to check for myself?
PlaySphere automatically checks for winners each night after all draws are complete. Once the check is complete, if you have won, you will be notified by email and in your Message Centre within PlaySphere. Your Message Centre link is located on the PlaySphere home page in the left hand navigation. You can also see your wins in your Account Statement. Please note that the notification and win amount may not appear until the morning after the draw.
What is Group Play in PlaySphere? How does it differ at retail and on PlaySphere?
Group Play is when a number of people contribute to purchasing tickets for a draw, with the intention of sharing any winnings that might result. Usually there is a Group Manager that takes responsibility for collecting money and purchasing tickets. The Group Play feature in PlaySphere is a tool that allows members to manage lottery groups online. It provides the group manager with some tools to make running an online group more convenient.
I’m already a PlaySphere member, what do I have to do in order to become a member of a group(s)?
There are two ways to be a part of a group. You can start your own group and invite others to join or you can join a group. In order to join a group you must be invited by a Group Manager. Once your Group Manager approves your request to join, you will become a member. More detailed instructions are available at the PlaySphere site.
How do I start a group?
To start a group you must go to the Group Play section and click on the “Start a Group” button. You must then choose a name for your group. Once you have selected a name, you can choose your members and invite them to join. This is not done through the PlaySphere system. You must provide all invited members with the group name so that they can register and join. Once they have signed up, and applied to join your group, you will be notified and asked to approve them. Once approved, they will appear in your group account as members. As a Group Manager, you have the ability to accept/reject and/or remove members from your group.
How many people can be in a group?
A group contains one Group Manager and up to 23 members. A group must have at least two members, including the Group Manager, to be able to add funds and wager.
How do I join a group?
In order to join a group you must be invited by the Group Manager and be a member of PlaySphere. You must obtain the group name from the Group Manager, and then go to the Group Play section of your PlaySphere account and click on the “Join a Group.” Here you will find instructions on how to apply to join a group. The Group Manager must approve all members of the group.
Will each group have a Weekly Limit?
The group account Weekly Deposit Limit is automatically defaulted to $500 regardless of the group size. If you are joining a group, your group weekly Deposit Limit is separate from your personal weekly Deposit Limit and will not impact the group.
If I’m a member of group/or a Group Manager, what happens if I want to use the self-exclusion feature?
If you are a Group Manager and you choose to self-exclude for a day, a week or a month, your advance wagers will continue to play, but you will not be able to add funds, make any new wagers, or receive any Group Offers and Promotions. If you are a Group Manager and you choose to self-exclude for a year, your advance wagers will be cancelled and access to PlaySphere and eClub Rewards will be suspended for one year. This applies to your personal account and any group accounts you are managing. All members of your group(s) will be removed from the group(s) and the group(s) will become inactive
If you are a member of a group and you choose to self-exclude for any timeframe, you will be removed from any groups of which you are a member. For your personal account, if you choose to self-exclude for a day, a week or a month, your advance wagers will continue to play, but you will not be able to add funds or make any new wagers. If you choose to self-exclude for a year your advance wagers will be cancelled in your personal account and your personal account will become inaccessible for one year.
What is iBingo?
iBingo is a game on Atlantic Lottery’s PlaySphere site that allows Atlantic Canadians to play bingo online. Multiplayer iBingo is now available from 6p.m. to 3a.m. Wednesday - Monday nights. On Tuesday you can play until 2:30 a.m. – (even we need a break now and then!). Multiplayer games allow Atlantic Canadians to play bingo with other Atlantic Canadians. Participants will be able to communicate with one another using a chat option. Single player games will also be available.
How does iBingo work?
iBingo games are played on the PlaySphere site. The games are very similar to regular bingo in that players win a prize if they match the right patterns on their bingo cards. Numbers are called and shown on the screen, and players can mark their cards online, or set them to mark automatically.
What is the difference between the single player game and the multiplayer game?
With multiplayer games, you play with other PlaySphere members in Atlantic Canada. The minimum number of participating players is three. Multiplayer iBingo is now available from 6p.m. to 3a.m. Wednesday - Monday nights. On Tuesday you can play until 2:30 a.m. – (even we need a break now and then!). Every player has their own unique card(s), and anyone can get Bingo. If there is more than one winner, the prize is divided equally amongst the winners.
With single player games, you play on your own rather than playing with other people. When the game is purchased, the game will commence within a few seconds. You can control the speed of the game when playing single player games.
What happens if I can’t finish an iBingo game?
Any iBingo games can be re-played by the player afterwards if desired. Any wins gained from an iBingo game will automatically be deposited in the player’s account, whether or not they choose to re-play the game.