Legal Information
Corporate Internet Site Legal Information and Terms of Use
Terms of Use
The information on this Site has been made available in order to provide web users in Atlantic Canada with information about Atlantic Lottery Corporation Inc. (ALC), its products and its operations. The information is provided for the use of residents of Atlantic Canada.
In no event or circumstance is ALC, its officers, employees or agents, liable, whether in contract, tort or any other principle of law, for any losses or damages of whatever nature, including, without limitation, any damages for loss of profits, business interruption, loss of programs or other data, arising in any manner from (i) the use of this Site, whether directly or through a hyperlinked site, (ii) modification or discontinuance of this Site or (iii) from any errors, omissions, inaccuracies, or any misleading or out-of-date information, whether contained on this Site or as received by the user of this Site, even if ALC, its officers, employees or agents were aware or should have been aware that such loss or damage could occur.
Copyright and Trademark Information
Certain names, words, titles, phrases, logos, icons, graphics or designs or other content in the pages of the Site are trade names or trade-marks owned by ALC or trade names or trade-marks licensed to them. Any unauthorized downloading, re-transmission, or other copying or modification of trademarks and/or the contents of the Site may be in violation of any federal or other law that may apply to trade-marks and/or copyrights and could subject the copier to legal action. Unless otherwise specified, no one has permission to copy, redistribute, reproduce, republish, store in any medium, re-transmit, modify or make public or commercial use of, in any form, the Information residing on the Site.
Age Restriction
Individuals must be 19 years of age or older to purchase any type of product sold by ALC.
Sale of Lottery Products
ALC sells lottery products through more than 6,200 retailers, located throughout the four Atlantic provinces and via the internet through our PlaySphere site (www.alc.ca). ALC does not authorize anyone to sell its products on the Internet.
Accuracy of Information
While every effort is made to ensure the accuracy of the information on this Site (including game results information) no warranty of accuracy is expressed or implied. Also, information may be changed or updated without notice. ALC may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice. Users of this Site should refer to ALC's official lottery results, game instructions and rules, which override any information contained on this Site.
Idea Submissions
ALC is pleased to hear from consumers and welcomes your comments regarding this Site and/or our products. However, it is our policy not to accept unsolicited ideas about new products, games, advertising or marketing concepts and/or improvements. We employ staff and consultants who may be working on ideas that are the same or similar to yours. This policy is to avoid confusion about our ownership of new concepts. If you do send us a message about a proposed idea, your message will be treated as non-proprietary and non-confidential and becomes our property and may or may not be used by us for any purpose, at our sole discretion.
Links
We may, at our discretion, provide links to other websites that we think may be of interest to our users. By providing links, we are not endorsing the material at those websites and we are not responsible for the material at any other website. Likewise, the existence of a link to another website does not imply that the person or organization at that site endorses any of the materials at this Site. Also, a link found from another site to ALC's Site does not necessarily imply an affiliation between that website author and ALC.
ALC Privacy Principles & Internet Privacy Policy
The Atlantic Lottery Corporation (ALC) is committed to maintaining the accuracy, confidentiality, security and privacy of your personal information. As part of this commitment, ALC has adopted the 10 Privacy Principles as set by the Canadian Standards Association's Model Code for the Protection of Personal Information, which forms part of Canada's Personal Information Protection and Electronic Documents Act.
BY SUBMITTING, IN ANY FORM, PERSONAL INFORMATION TO ALC, YOU AGREE THAT WE MAY ColLECT, USE AND DISCLOSE THIS PERSONAL INFORMATION IN ACCORDANCE WITH ALC’S PRIVACY PolICIES, PRINCIPLES, TERMS AND CONDITIONS.
SUMMARY OF PRINCIPLES
Principle 1 - Accountability
ALC is responsible for maintaining and protecting personal information of its customers under its control. In fulfilling this mandate, ALC has designated a Chief Privacy Officer who is accountable for ensuring ALC’s compliance with the 10 Privacy Principles.
Principle 2 – Identifying Purpose
ALC shall identify the purposes for which customer personal information is collected before or at the time the information is collected.
Principle 3 – Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer personal information, except where required or permitted by law.
Principle 4 – Limiting Collection
ALC shall limit the collection of customer personal information to that which is necessary for the purposes identified by ALC. ALC shall collect personal information by fair and lawful means.
Principle 5 – Limiting Use, Disclosure, and Retention
ALC shall use or disclose customer personal information only for the purposes for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. ALC shall retain customer personal information only for as long as required to fulfill the purposes for which it was collected.
Principle 6 – Accuracy
Customer personal information shall be as accurate and complete as is necessary to fulfill the purposes for which it is to be used.
Principle 7 – Safeguarding Customer Information
ALC shall protect customer personal information by security safeguards that are appropriate to the sensitivity of the information.
Principle 8 – Openness
ALC shall make available to customers information concerning the policies and practices that apply to the management of personal information.
Principle 9 – Customer Access
Upon receiving a written request from a customer, ALC will inform the customer of the existence, use and disclosure of his or her personal information, and shall give the customer access to that information. A customer may verify the accuracy and completeness of the information, and may request that it be amended, if appropriate.
Principle 10 – Handling Individual Concerns
Any questions or enquiries with respect to the privacy principles outlined above or about ALC’s practices should be directed to our Chief Privacy Officer.
ALC Internet Privacy Policy
The privacy and security of your personal information is very important to ALC. The following describes the information we may collect, how we use it, how you can access it, and how we keep it secure.
1. The Information We Collect
ALC offers features contained within ALC.ca that require the collection, maintenance and use of some personal information. The following pieces of information may be collected:
E-mail address
Name
Address
IP address
Phone number
Credit card information (optional)
Date of birth
Security question
Language preference
Bank account information
Weekly Limit information
Contest entries
Survey responses
2. How We Use the Information
E-mail Address
Your e-mail address is used to identify you as an “individual” on the database and is used to distribute e-mail services to which you have subscribed.
Name, Address, IP Address, Phone Number, Credit Card Information (optional) and Date of Birth
This information will be used to identify you through a third party vendor on PlaySphere.ca, to ensure that you are a resident of either New Brunswick, Nova Scotia, Newfoundland and Labrador or Prince Edward Island and that you are at least 19 years of age or older in the province in which you reside and/or as contact information if this is required.
Security Question
Your security question is used to confirm your identity when communicating with ALC.
Language Preference
Your language preference is used to determine the language in which services are received.
Bank Account Information
Your bank account information will be used to transfer money between your PlaySphere account and your designated bank account.
Weekly Limit Information
Your Weekly Limit is used to ensure you do not spend more than the limit you have established.
Contest Entries and Survey Responses
When you submit your responses to survey questions or entries into contests offered through our website, we maintain your answers and/or any opinions or information that you volunteer.
Your submission to survey questions is used to accumulate survey results, which may be published in aggregate form (i.e., your submission is not associated with you as an individual). We may use your response to improve products, services or our website.
Contest entry information is collected, retained and used as described in the contest terms and conditions.
3. Sharing the Information
ALC sometimes retains outside organizations to perform specialized services such as data processing, verification of residency and age of majority requirements and customer services. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you.
Suppliers who provide specialized services for ALC are given only the information necessary to perform those services and are prohibited from using that information for purposes other than to carry out the service they have been contracted to provide. ALC protects customer’s personal information disclosed to third parties by contractual agreements stipulating the confidentiality of the information and the purpose for which it is to be used. ALC takes appropriate steps to ensure that our suppliers provide a comparable level of protection while your personal information is in their possession.
At no time will your personal information be shared or sold to third parties for any purpose other than disclosed to you.
4. Google Analytics, Cookies and Statistics
Google Analytics is a service offered by Google. Google Analytics produces statistics about visitors to the website. Specifically, it tracks the number of visits to the site, visitor trending, traffic sources, content referrals, and eCommerce conversion rates. The statistics are not used to track individual movement. It is used for marketing purposes only.
Cookies are small text files that identify an individual computer’s browser entering a website. They allow the website to “remember” certain pieces of information as the individual moves through it and enhance the overall experience with the site. Through cookies, a website can facilitate a user’s access to, and use of, the site. ALC uses cookies only for the above-mentioned purposes and will not use them to personally identify users unless consent to do so is specifically obtained.
For certain services to operate, your browser must be set to accept cookies. If you are concerned about having your browser enabled to accept cookies while you are visiting other websites, we recommend that you enable your browser to notify you when it is receiving a cookie. This gives you the ability of accepting or rejecting any cookie presented by the server of the website you are visiting. The site will work if you choose to reject cookies, but some functionality will not be available to you.
When you go to information portions of our website and move from page to page, read pages or download content onto your computer, we learn about which pages are visited and what content is downloaded. However, none of this is associated with you as an individual. It is measured only in aggregate form.
We use the above information to find out how many people visit our website and which sections of the site are visited most frequently. This helps us to know what type of information is most useful to you so that we can improve our website and make it easier for you to access information.
5. Our Commitment to Security
Personal information about you will only be accessible to authorized ALC employees and representatives who require access to this information in the performance of their duties.
ALC maintains security standards, systems and procedures to help prevent unauthorized access to, or loss or misuse of, confidential information about you. Our technology is routinely updated and tested to improve the protection of our information about you and to assure the integrity of our information.
6. How to Contact Us
If you have any questions or concerns about ALC’s privacy practices you may forward them to the Chief Privacy Officer at:
Chief Privacy Officer
PO Box 5500
Moncton, N.B. E1C 8W6
Phone: 1-800-561-3942
Fax: (506) 867-5450
E-mail: privacyofficer@alc.ca
Further Information
Further information about the Atlantic Lottery Corporation and its products is available through its head office at 922 Main Street, P.O. Box 5500, Moncton, N.B., E1C 8W6, Canada. The toll-free number in Atlantic Canada is 1-800-561-3942.
Rules and Regulations of The Atlantic Lottery Corporation
These Rules And Regulations Form Part Of Any Lottery Contract
Interpretation
1. In these Rules and Regulations:
- "Control number" means the number printed or encoded on a ticket to assist in determining the validity of the ticket and the authenticity of the information or other markings imprinted thereon as well as other relevant data;
- "computer system" means the central computer system of the Atlantic Lottery Corporation located in Moncton, New Brunswick;
- "Corporation" means the Atlantic Lottery Corporation;
- "distributor" means a person authorized by the Corporation to distribute or sell tickets to retailers;
- "holder" means a person having possession of a ticket;
- "lottery" means a lottery scheme within the meaning of the Criminal Code conducted and managed under the authority of the Corporation;
- "money prize" means a sum of money payable to the holder of a winning ticket;
- "number" means one or more digits, one or more letters, one or more markings or any combination thereof;
- "person" includes a Corporation;
- "prize" means a money prize or any other property or benefit to which the holder of a winning ticket is entitled;
- "retailer" means a person authorized by the Corporation to sell tickets to the public;
- "selection" means a number or numbers chosen by a person participating in a lottery or by a computer on behalf of such person and entitling such person to participate in a lottery;
- "ticket" means a ticket, certificate, or other instrument issued under a lottery and authorized for sale by the Corporation;
- "valid ticket" means a ticket which is not void; and
- "winning ticket" means a valid ticket which bears one or more numbers or one or more selections entitling its holder to a prize according to the conditions established by the Corporation.
Advertising
2. No person shall advertise or use the name, trademark, official marks and logos of the Corporation or any other characteristics used to identify a lottery without the written authorization of the Corporation.
Sale of Tickets
3. Tickets may be sold to the public by the Corporation throughout the Atlantic provinces or by a retailer within the place or area where such retailer is authorized, but the Corporation, may at any time and at its discretion, refuse to issue tickets bearing any selection, or limit the number of selections that may be made by or the number of tickets that may be sold to any person(s).
4. Except as authorized by the Corporation, no ticket may be sold to the public at a price other than that shown thereon.
5. The Corporation may establish discounts or commissions with respect to the sale of tickets to distributors and retailers within the Atlantic region.
6. The sale of tickets to individuals under the age of nineteen (19) years and the purchase of tickets by individuals under the age of nineteen (19) years are prohibited, and prizes related to such tickets will not be paid or awarded to anyone.
Draw
7. A draw in a lottery may be made by any method established by the Corporation and may be held at such time and place as the Corporation determines.
8. When a draw in a lottery cannot be held on the date fixed, such draw shall be held as soon as practicable thereafter.
Irregular Tickets
9. Any ticket,
- other than a ticket awarded as a prize, for which payment has not been received prior to the date on which it would have, but for such non-payment, become a winning ticket
- which is un-issued, altered, counterfeited, forged or produced in error, or which is in any material manner illegible, mutilated, defective, misprinted, or otherwise incomplete, or
- which is issued by a computer terminal and i) which has been canceled by the retailer, or ii) for which the computer entries have not been recorded or have been lost as a result of a computer failure or otherwise, is void and shall not in any case entitle its holder to a prize. A void ticket shall not entitle a holder to a refund of the amount paid, if any, except where the Corporation is able to determine, from the control number and other data appearing on such ticket, that it is a ticket duly issued at the time where it is alleged to have been issued and not subsequently canceled at the request of the holder. Moreover, a ticket on which a spot bearing the words "void if removed" when such a spot has in fact been removed or exposed in a manner such that any portion of the number concealed under such spot has been exposed is void and shall not entitle its holder in a prize nor to a refund of the amount paid, if any.
10. Subject to the provisions of section 9 hereof, if any ticket issued by a computer terminal bears entries that differ from the entries which are recorded in the computer system under the control number appearing on such ticket, then such ticket shall not be void, but shall conclusively be deemed to bear the entries which are so recorded in the computer systems.
Payment of Prizes
11. The Corporation has no obligation to pay or deliver a prize unless the holder of a winning ticket
- gives the Corporation the right to publish his/her name, address and/or recent photograph without any claim for broadcasting, printing, royalty, or other rights;
- if requested by the Corporation, gives satisfactory evidence of identification and/or a valid release for the prize and undertakes to indemnify and save the Corporation harmless from any further claims made by either such holder or by any other person regarding such prize;
- endorses the winning ticket or provides the Corporation with a duly attested Power of Attorney allowing another person to endorse the winning ticket on his/her behalf; and
- upon request, satisfies the Corporation that he/she was nineteen (19) years of age or older at the time the winning ticket was purchased.
12. Retailers and distributors incur no liability toward anyone in the case of acts of God, fortuitous events or force majeurs. In all other cases, whether the liability is contractual or in tort or delictual, including negligence on their part or that of their employees, the liability of retailers and distributors is limited to the amount paid for the ticket.
13. The Corporation incurs no liability toward anyone in the case of acts of God, fortuitous events, or force majeurs. In all other cases whether the liability is contractual or in tort or delictual, including negligence on its part or that of its employees, the liability of the Corporation is limited, if the claim is based on a valid winning ticket, to the cost to the Corporation of the prize won with such ticket or otherwise, to the amount paid for the ticket.
14. Except for money prizes, the Corporation may, in its sole discretion, substitute for any prize i) the cash equivalent to the Corporation's cost of such prize or ii) a prize of any equivalent cost to the Corporation. No representation or warranty as to the fitness and serviceability of any merchandise or service prize is given or to be implied.
Claims
15. No right of action exists against the Corporation with respect to any draw, ticket or prize, unless the claimant:
- satisfies the Corporation that he/she is the holder of a valid ticket and, when he/she claims a prize, that such ticket is a winning ticket, and that the conditions of section 11 have been fulfilled; and
- produces a written claim and such winning ticket to the Corporation prior to the expiry of one (1) year commencing on the date of the draw or within the time limit otherwise specified on the ticket, whichever is earliest
16. In the event of any dispute with regard to a prize, the Corporation may in the case of money prize, pay the money into Court or as directed by the Court and, in the case of any other prize, deliver the prize or evidence of entitlement thereto to the Court pending determination of the matter by a Court of competent jurisdiction.
17. A person who makes claim for a prize is conclusively deemed to represent and warrant to the Corporation that he/she is the person or holder lawfully entitled to receive such prize, and such representation and warranty shall survive the awarding of the prize.
General
18. These rules and regulations apply to all lotteries conducted and managed under the authority of the Corporation and all tickets issued under such lotteries. The rules and regulations, the conditions and explanations appearing on tickets and such other conditions as are established by the Corporation, including, without restriction the generality of the foregoing, the conditions appearing on selection forms and prize structure statements, constitute the contractual rights and obligations with respect to lotteries. In the event of any discrepancy or inconsistency between these rules and regulations and the conditions and explanations appearing on a ticket or such other conditions as are established by the Corporation, these rules and regulations shall prevail.
19. The Corporation may from time to time amend these rules and regulations
20. Where the context so requires, in these rules and regulations, the neuter gender shall include the feminine or masculine gender and vice versa, and the singular shall include the plural and vice versa.
21. In the event any provision of these rules and regulations, of the conditions and explanations appearing on a ticket or of such other conditions as are established by the Corporation are determined by a Court of competent jurisdiction to be void or unenforceable, such determination shall solely affect such provision and shall not, in itself, render void or unenforceable the remaining provisions thereof.
Electronic Service Delivery - Player Protection Policy
Policy Statement
The Atlantic Lottery Corporation (ALC) will pursue and implement reasonable protection measures for the prevention and the reduction of risky behaviour in the electronic service delivery environment.
- Goals of the Policy
This policy will provide ALC with the appropriate responsiveness to successfully and safely introduce electronic service delivery in its jurisdiction, while achieving the level of integrity that earns trust and respect from players as well as non-gambling audiences.
ALC will strive to create the best possible balanced environment for electronic service delivery to satisfy the broadest player base. Within best-known practices and information, ALC will:
- Create an entertainment experience that focuses on harmless fun.
- Enable players to make informed gaming decisions.
- Provide proactive features to reduce the likelihood of a player developing harmful gambling behaviours and reduce the ability for a player to abuse play.
- Provide players with a low-risk gaming environment.
- Continuously enhance the public’s belief in ALC’s integrity.
3.0 Player Protection
In keeping with its mission, vision and values, ALC will implement reasonable player protection measures and strategies aimed at reducing possible problem gambling risks. These strategies will be based on best available knowledge related to problem identification and risk reduction, and will employ player protection concepts consistent with the capabilities of the gaming system and play environment, within the scope of the ALC eBusiness unit.
4.0 Mandatory Controls
ALC acknowledges its corporate role in problem gambling risk management and will establish, and from time to time review, specific wagering, deposit and behaviour controls to address or mitigate the potential for harmful player behaviour.
5.0 Confidentiality
All individual player activity will be strictly confidential. ALC will rely on transparent and confidential system responses in initiating player protection features. Limited exceptions will only be in strict accordance with the ALC’s Internet Privacy Policy.
6.0 Modifiability
As changes in knowledge and prevention concepts become known, ALC will have the right to evaluate, test or implement such changes. This policy does not require an indefinite continuation of protection features or concepts, and equally does not require an adoption of new or evolving concepts.