Terms and Conditions

TERMS AND CONDITIONS OF USE OF WEBSITE

ATLANTIC LOTTERY CORPORATION INC. ("ALC") provides access to online gaming through its website www.alc.ca and certain other access portals (see the definition of "Website" below). These Terms and Conditions govern the use of the Website.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITE (which includes purchasing or playing any games that ALC makes available on the Website or using Chat).

1.0 DEFINITIONS

When used in these Terms and Conditions, unless the context requires otherwise, the following words and terms shall have the meanings specified below:

"Account" means the non-interest bearing account that is established/created, funded and maintained by a Member on the Website in connection with the purchase or playing of games that ALC from time to time makes available on the Website.

"Account Details" means the page on the Website that displays, among other things, the personal information that an individual user of the Website provides to ALC from time to time in connection with such individual's registration as a Member.

"Account Statement" means the electronic statement that lists the financial transactions that have been completed by a Member on the Website during the immediately preceding one (1) year and includes the Transaction Details for each such transaction.

"ALC" means Atlantic Lottery Corporation Inc. and its successors and assigns.

"Bonus" means any amount that is credited to an Account by ALC in connection with a promotion or special offer.

"Chat" means the no-charge chat room facility that is available on the Website in which Members can engage in real-time discussions with each other by exchanging text based messages, and includes non-real-time forum rooms.

"Deposit Limit" means the amount chosen by a Member as the maximum total dollar amount that the Member would like to be permitted to deposit into the Member's Account during any one (1) week period (from 12:00 a.m. Sunday to 11:59 p.m. Saturday (Atlantic time)). For Members who are residents of New Brunswick or Prince Edward Island, the maximum amount that a Member may choose is $10,000. For Members who are residents of Nova Scotia or Newfoundland and Labrador, the maximum amount that a Member may choose is $1,000.

"Game Rules" means all conditions, explanations, rules, regulations and procedures that ALC, in its sole and absolute discretion, determines will be applicable to any game that ALC from time to time makes available on the Website to be played by Members (including, without limitation, the rules and regulations of Interprovincial Lottery Corporation Inc. with respect to nationally offered lotteries).

"Guest" means an individual with a Guest Account.

"Guest Account" means a temporary account that is established when a player fails to successfully complete the registration/verification process required to establish an Account, which does not permit the deposit of funds for wagering purposes but, in ALC's sole and absolute discretion, may enable the Guest to view registration details, participate in forums and contests and receive communications from ALC that ALC from time to time makes available. Note: ALC previously offered Guest Accounts that were not temporary and these Accounts will continue until closed by the Guest or by ALC.

"iBingo" means multi-player or single player bingo games that ALC from time to time makes available on the Website to be played by Members.

"Lotto" means the draw games (for example, Lotto 6/49 and LOTTO MAX) that ALC from time to time makes available on the Website to be purchased or played by Members.

"Member" means an individual user of the Website who has successfully completed the registration process on the Website and who has opened an Account that is in good standing and has not been permanently closed by such individual or otherwise suspended or closed by ALC. Member does not include a Guest.

"Pick'n Click" means a category of games, the outcome of which is based on player choice (for example, Lobster Chase and Crossword), that ALC from time to time makes available on the Website to be purchased or played by Members.

"PRO•LINE" means sports games and events that ALC from time to time makes available on the Website to be purchased or played by Members.

"Transaction Detail" means the record issued by ALC containing the details of each wager, win, deposit, withdrawal and account correction, together with any other information determined by ALC from time to time, relating to a Member's Account.

"WebCash" means a voucher containing an identification or validation number, available for purchase at participating ALC retailers, which may be used to fund an Account. WebCash can only be used for funding Accounts and otherwise has no value. ALC may specify terms and conditions governing the purchase, use or validity of WebCash from time to time.

"Website" means ALC's portal website for online gaming, www.alc.ca, and also includes any other portal or access point (e.g., software that is installed on a personal computer; applications for cellular telephones, 'smart phones' and other similar remote communication devices) that is made available by ALC through which Members can purchase or play games that are offered by ALC online or remotely.

"You" means any user or prospective user of the Website (including any Member and, as applicable any Guest, or prospective Member or Guest) and "Your" has a corresponding meaning.


2.0 APPLICATION OF TERMS AND CONDITIONS

2.1 Acceptance and Agreement to be Bound

By submitting Your registration to the Website and using the Website from time to time, You acknowledge and agree that You have read, and understand and agree to be legally bound by, these Terms and Conditions. You further acknowledge and agree that, at all times while using the Website, You will comply with all applicable laws (including any regulations made thereunder), other applicable policies of ALC from time to time and the Game Rules, and the failure to do so will constitute a breach of these Terms and Conditions.

You agree that any use of this Website is subject to ALC's Privacy Policy , as ALC may amend from time to time.

By selecting the Terms and Conditions 'checkbox' and engaging in the registration process, You will indicate Your acknowledgement and acceptance of these Terms and Conditions and Your unconditional agreement to be legally bound by them. Each use of the Website by You from time to time will indicate Your acceptance of the Terms and Conditions in effect at that time and Your unconditional agreement to be legally bound by them. If You do not accept any of these Terms and Conditions or You do not agree to be legally bound by them, do not use the Website.

Failure to comply with these Terms and Conditions in whole or in part may, in ALC's sole and absolute discretion, result in the suspension or termination of Your registration as a Member, the suspension or closing of Your Account or Guest Account, and the voiding, forfeiture or nullification of any prizes or winnings to which You may otherwise be entitled, in addition to ALC's other rights and remedies specified in these Terms and Conditions and, if applicable, the Game Rules and those which are available to ALC under applicable law.

2.2 Privacy

ALC is committed to protecting Your personal information and respecting Your privacy in accordance with best business practices. The processing of all transactions through the Website will be undertaken by or on behalf of ALC in accordance with ALC's Privacy Policy, which describes how ALC will collect, use and protect personal information that You provide to ALC in connection with Your use of the Website. By accepting these Terms and Conditions, You also acknowledge and accept the terms of ALC's Privacy Policy. Be sure to read and understand ALC's Privacy Policy before accepting these Terms and Conditions.

In addition to Your personal information, ALC may, in its sole and absolute discretion, also collect Your IP address (i.e., the number that uniquely identifies Your computer on the Internet) and information from Your computer, if applicable (for example, Mac address, hard drive volume number and hard drive serial number) each time You log-in to the Website in order to validate Your physical location and for the purposes of system administration, security, fraud and collusion prevention and investigation, troubleshooting and compiling aggregate information about users of the Website.

ALC uses third party technology providers (such as Google Tag Manager) to use Web Beacons/Web Bugs, which are tiny graphics with a unique identifiers, used to track the online movement of web users. In contrast to cookies, which are stored on Your computer's hard drive, Web Beacons/Bugs are embedded invisibly on web pages. ALC does not collect or use any information gathered by using this technology in any matter that is tied to You or Your personally identifiable information.

ALC occasionally uses third party technology providers located outside of Canada which the result that Your personal information may be transmitted and stored outside Canada.

If You disclose any information, including personally identifiable information or personally sensitive data, through Chat, or email, the information may be collected and used by other Members for any purpose and, therefore, could be used by third parties to send unsolicited messages to You and for other purposes. Please review Section 7.0 - Chat below.

2.2.1 Responsible Gambling Resources

From time to time ALC may, in its sole and absolute discretion, but will not be obligated to, provide Members access to resources which are designed to promote responsible gambling in connection with the Member's purchase or playing of games that ALC makes available on the Website ("Responsible Gambling Resources"). Your use of any of the Responsible Gambling Resources will be subject to any specific terms and conditions thereof, in addition to these Terms and Conditions. Without limiting the generality of the foregoing, You acknowledge and agree that if You choose to use any of the Responsible Gambling Resources, personal information about You and Your gaming habits (collectively, "Your Gambling Information") will be collected and used for the purpose of identifying potentially problematic gambling behaviours in connection with Your use of the Website and suggesting a proposed course of action or providing information to You, or for any other purposes that are more specifically described in any additional applicable terms and conditions for any of the Responsible Gambling Resources.

ALC will not access or analyze details of Your Gambling Information that is collected and processed using any of the Responsible Gambling Resources. ALC will not be responsible for taking any action or suggesting that You take any action as a result of (a) Your Gambling Information that is collected and processed by any of the Responsible Gambling Resources, or (b) any recommendation that is made or information that is provided to You by or through any of the Responsible Gambling Resources (including any artificial intelligence capabilities that form part of the Responsible Gambling Resources) with respect to Your purchase or playing of games on the Website. ALC will not be responsible for any recommendation with respect to Your purchase or playing of games on the Website that is made to You, or any information that is made available to You, by or through any of the Responsible Gambling Resources, or for any failure of any of the Responsible Gambling Resources to make a recommendation or provide information to You, using Your Gambling Information.

Responsible Gambling Resources are designed to help You to participate in gaming activities in a responsible manner, and such resources are made available to You to assist in Your decision to purchase or play games that ALC makes available on the Website. You are solely responsible for Your gambling activities and whether or not You take any action regarding Your gambling activities on the Website once You have received a recommendation or information from or through any of the Responsible Gambling Resources. ALC will not be responsible for any action that You take or choose not to take as a result of any recommendation that is made to You, or information that is provided to You, by or through any of the Responsible Gambling Resources.

ALC makes no representation or warranty, whether expressed or implied (whether by applicable law or otherwise), including, but not limited to, implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose or reliability of information contained in or available through any of the Responsible Gambling Resources, in respect of any of the Responsible Gambling Resources and the capabilities thereof in connection with Your use or attempted use of any of the Responsible Gambling Resources.

Your use of any of the Responsible Gambling Resources is at Your sole option, discretion and risk. In no circumstances will ALC be responsible for any losses, damages, injuries, liabilities, obligations, costs, expenses, fees, charges, judgments, penalties, fines or other amounts incurred by You arising or as a result of or in connection with Your use or attempted use of any of the Responsible Gambling Resources or Your decision not to use (or to misuse or attempt to circumvent) any of the Responsible Gambling Resources or to take or not take any action that is recommended to You, or to rely on information that is made available to You, by or through any of the Responsible Gambling Resources.

2.3 Software

You acknowledge and agree that playing certain games that ALC makes available on the Website will require that You have certain software properly installed on Your computer. You are responsible and assume, and ALC disclaims responsibility for, any risk as to the use, quality and performance of any software that You use in connection with Your use of the Website.

2.4 Suspension of Website

ALC reserves the right to suspend or terminate operation of all or any part of the Website for any reason without prior notice to You.

2.5 Suspension or Cancellation of Registration

ALC reserves the right to suspend or terminate Your registration with the Website, to suspend or close Your Account at any time, and to delay or withhold payment of or to nullify or void any prizes or winnings to which You might otherwise be entitled, or to suspend or close Your Guest Account, in ALC's sole and absolute discretion, for any breach or suspected breach by You of any of these Terms and Conditions and/or abuse of the Website and/or Your Account or Guest Account.


3.0 REGISTRATION

3.1 Membership Eligibility

Only an individual who is at least 19 years of age and who is a resident of and physically located in either New Brunswick, Newfoundland and Labrador, Nova Scotia or Prince Edward Island is permitted to register with the Website for the purpose of opening an Account, purchasing or playing any of the games that ALC from time to time makes available on the Website and qualifying for any prizes or winnings.

You may not be able to purchase or play certain games that ALC from time to time makes available on the Website if the offering of such games is not permitted or authorized under applicable laws in the province in which You are physically located or if ALC, in its sole and absolute discretion, determines not to make such games available to Members in such province. Without limiting the generality of the foregoing, from time to time ALC may, in its sole and absolute discretion, limit or restrict access to all or any part of the Website (including any games that ALC from time to time makes available on the Website) by any or all Members.

3.2 Requirement to Register

Only a Member that has an Account may purchase or play games that ALC from time to time makes available on the Website. ALC, in its sole and absolute discretion, may refuse to accept any individual's registration with the Website. In addition, ALC reserves the right, exercisable in its sole and absolute discretion, to require You to provide additional information and documentation (for example, proof of age and province of residence; Your bank or other financial institution and related account information) to verify or confirm Your eligibility to be a Member. Until such time as ALC receives such information or documentation that confirms Your eligibility to be a Member, ALC may decline Your registration with the Website.

If you fail to successfully complete the registration/verification process required to obtain an Account, you will be assigned a Guest Account. Failure to successfully complete the registration/verification process with the period of time established from time to time by ALC will result in ALC closing Your Guest Account.

You are solely responsible for the truthfulness, accuracy and correctness of the information that You provide to ALC in connection with Your registration to become a Member (including any updates to such information as may be required from time to time). You are responsible for updating the information in Your "Account Details" (go to "My Account and click on "Account Details" to do so) if they change after Your registration for an Account has been accepted by ALC. Failure to update such details so that they remain true, accurate and correct at all times that You are using the Website may result in the suspension or termination of Your Account and the nullification, voiding or forfeiture of any prizes or winnings to which You might otherwise be entitled, or the suspension or closing of Your Guest Account, in each case in ALC's sole and absolute discretion. Without limiting the generality of the foregoing, You acknowledge and agree that ALC may, in its sole and absolute discretion, from time to time require You to re-submit Your registration information and Your failure to do so may, in ALC's sole and absolute discretion, result in the suspension or termination of Your registration with the Website. If You want to make any changes to Your surname, date of birth or province of residence provided by You at the time of Your registration with the Website, You may be required to contact ALC's Customer Care Centre (1-877-252-3287) in order to do so.

3.3 Security Review and Verification of Personal Information

You agree that ALC may, in its sole and absolute discretion, but shall not be obligated to, contact or retain third parties to verify the accuracy of any information (including personal information and Your bank or other financial institution and related account information) that You provide in connection with Your registration to become a Member (including any updates to such information) or Your Account or Guest Account. Without limiting the generality of the foregoing, You agree and hereby consent to ALC obtaining and verifying through one or more third parties (e.g., TransUnion; Your bank or other financial institution) contacted or retained by ALC in its sole and absolute discretion any information (including personal information and Your bank account information) provided by You in connection with Your registration to become a Member (including any updates to such information) and from time to time re-verifying or confirming such information for the purpose of ensuring Your continued eligibility to be a Member or to have a Guest Account or for any other purpose contemplated in these Terms and Conditions.

Without limiting the generality of the foregoing, You acknowledge and agree that, from time to time ALC may, in its sole and absolute discretion, but shall not be obligated to, conduct a security review to validate Your identity, age, residence address, bank or other financial institution and related account information, the other registration data provided by You and Your compliance with these Terms and Conditions (including in connection with the purchase or playing of any games that ALC makes available on the Website and any transactions involving Your Account). By submitting registration information to the Website, You (i) authorize ALC to view your registration information and, if required, to facilitate successful registration for an Account, complete or correct registration information in a manner that does not alter the substance or effect of the registration information provided by You (for certainty this includes completion/corrections of a minor or technical nature such as formatting errors, typos and other such obvious oversights or errors); and (ii) irrevocably authorize ALC and its agents, for so long as You remain a Member, to contact You in connection with such purposes and to disclose any information relating to You (including in connection with the purchase or playing of any games that ALC makes available on the Website and any transactions involving Your Account) to any third party that ALC, in its sole and absolute discretion, deems to be appropriate. Without limiting the generality of the foregoing, ALC may order a credit report in respect of You or verify any other information by reviewing information in third party databases or by contacting Your bank or other financial institution.

3.4 Only One Account is Permitted

The registration for an Account is subject to ALC confirming to ALC's satisfaction Your eligibility to do so. Until such time as Your eligibility to register an Account has been confirmed, You will be registered for a Guest Account (subject to complying with the age, residency and physical location requirements specified in these Terms and Conditions).

You are not permitted to have more than one Account. If You register or attempt to register more than one Account, ALC may, in its sole and absolute discretion, suspend or terminate Your registration with the Website, suspend or close any Account which ALC believes belongs to You and withhold the payment of or nullify or void any prizes or winning to which You might otherwise be entitled.

3.5 Usernames, Passwords and Email Addresses

When You register with the Website to open an Account, You will be required to choose a unique email address, a unique username and a password as well as provide other specified information. You agree to keep Your username and password confidential and not to disclose Your username or password to any other person (including Your spouse or other family members or roommates) for any reason. Only You are permitted to access and use the Website using Your username (or email address) and password.

You are responsible for the security and confidentiality of Your username and password, and You will be solely responsible for any use or misuse of Your username or password by any person. You agree that ALC shall be entitled to assume, without the requirement for any independent investigation or verification, that any user of the Website who enters the correct combination of Your username (or email address) and password is You and that any transaction involving Your Account has been undertaken by You and is valid. ALC is not responsible and will not be liable for any unauthorized access to, or transactions involving, Your Account in which Your username (or email address) and password are provided in the correct combination. This includes circumstances in which You, inadvertently or otherwise, disclosed Your username, email address and/or password to any other person or where You use software that saves and automatically enters Your username, email address or password when You enter the Website.

If You forget Your password, You agree that ALC can send You a temporary password to an email address that You have provided to ALC.

3.6 Death of Member

In the event of the death of a Member, any funds in the Member's Account and any prizes or winnings resulting from the purchase or playing of any game on the Website by the Member prior to his or her death will automatically form part of the deceased Member's estate. ALC may request the claimant of any such funds to provide to ALC proof of entitlement in form and substance satisfactory to ALC in its sole and absolute discretion including, without limiting the generality of the foregoing, from the personal representative of the deceased Member.

3.7 Cancelling Registration, Closing Account

You can cancel Your registration with the Website and close Your Account at any time unless You have an outstanding wager (including the purchase of a game which has not been completed or in respect of which a draw has not been made). If You cancel Your registration with the Website and close Your Account, You will be required to wait six (6) months (or such shorter period of time as ALC, in its sole and absolute discretion, may determine following a request by You) before You will be permitted to re-register with the Website or to open a new Account.

You can close Your Guest Account at any time.

3.8 Self-Exclusion

The Website permits a Member to suspend the Member's access to his or her Account for a specified period of time. If You choose to self-exclude from the Website from one of the time periods outlined in the self-exclusion agreement, You will not be permitted to access the Website or purchase or play games that ALC makes available on the Website or use Chat during such time using either Your username, email address or password. Funds on deposit in Your Account will be returned to You and unwagered Bonuses will be cancelled in accordance with these Terms and Conditions.

3.9 Prohibited Uses of the Website

You are not permitted to use the Website (including Your Account) in an unlawful or unfair manner, or for any unfair, unlawful or fraudulent purpose, activity or transaction including, without limitation, cheating, game manipulation, payment fraud (for example, unlawful use of credit cards), chargebacks or reversals of payment or money laundering or for any other purpose, activity or transaction that ALC, in its sole and absolute discretion, determines is not directly related to the purchase or playing of games that ALC makes available on the Website or the use of Chat. Any attempt to engage in any of the foregoing prohibited uses of the Website will also constitute a breach of these Terms and Conditions. You acknowledge and agree that other Members may, notwithstanding these Terms and Conditions, use or attempt to use the Website in an unlawful or unfair manner or for an unfair, unlawful or fraudulent purpose and that ALC may not be able to successfully detect or prevent such uses; therefore, You are using the Website at Your own risk.

You acknowledge and agree that ALC may, in its sole and absolute discretion, but without any obligation to do so, take such actions as it deems necessary to detect and prevent any form of unlawful or unfair practice or cheating (e.g., player collusion), or attempt to engage in an unlawful or unfair practice or cheating, on the Website. Without limiting the generality of the foregoing, ALC may restrict or prohibit You from playing any game at any time (including in circumstances in which another Member with whom ALC believes You are colluding is playing the game), and ALC may also take steps to detect and prevent the use of software programs which are designed to enable artificial intelligence to play on the Website including, but not limited to, cheating software or anything else that ALC in its sole and absolute discretion determines may enable You to have an unfair advantage over other Members. You acknowledge and agree that the use of any such software while using the Website is not permitted, and You agree not to use or counsel any other Member to use such software for any purpose in connection with any games that ALC makes available on the Website. You further acknowledge and agree that ALC may, in its sole and absolute discretion, but without any obligation to do so, and without prior notice to You, take such measures to detect and prevent the use of such software as ALC determines to be appropriate including, but not limited to, using technology that enables ALC or its agents and representatives to read the list of currently running programs on Your computer.

Engaging in abusive, threatening or derogatory behaviour or communication (whether in writing, by e-mail, by telephone, in Chat or otherwise) toward any of ALC's employees, representatives, independent contractors or service providers or any other Member while using the Website or in connection with Your use of the Website is strictly prohibited.

ALC reserves the right to suspend or terminate Your registration with the Website, suspend or close Your Account and withhold payment of or void or nullify any prizes or winnings to which You might otherwise be entitled if ALC, in its sole and absolute discretion, determines or suspects that You have engaged or have attempted to engage or may be engaging or attempting to engage in any unfair, unlawful or fraudulent activity or transaction or if You engage in any abusive, threatening or derogatory behaviour or communication (whether in writing, by e-mail, by telephone, in Chat or otherwise) toward any of ALC's employees, representatives, independent contractors, or service providers or any other Member . In addition, in such circumstances ALC may notify relevant law enforcement authorities, other online service providers and banks, credit card companies, electronic payment providers and other financial institutions of Your identity and any confirmed or suspected unlawful or fraudulent activity or transaction. You agree to cooperate fully with ALC in any investigation relating to any such activity or transaction or suspected activity or transaction.


4.0 ACCOUNT

4.1 Account Funding

You will only be able to purchase or play games (other than "free play" games, if available) if You have sufficient funds available in Your Account to do so. Prior to purchasing or playing any game that ALC makes available on the Website, You will be required to deposit into Your Account (unless You have previously done so) funds (in Canadian dollars) in an amount equal to or greater than the amount required to purchase or play such game.

You can add funds to Your Account by means of:

  1. WebCash;
  2. electronic funds transfer (EFT) initiated through Your bank or other financial institution's Internet or telephone banking service;
  3. credit card (MasterCard or Visa), in which case You will be deemed to represent and warrant to ALC that You are authorized to charge amounts to the credit card being used (You are responsible for all fees charged by Your credit card provider); or
  4. direct debit from Your bank of other financial institution (Interac Online).

Certain methods of payment listed above may not be available to You at all times. Please consult with Your banking or other financial institution and credit card provider to determine which of these services is available to You and any terms and conditions (including fees, charges and expenses, for which You are solely responsible) that are applicable to the use of such services.

4.2 Limits on Accounts

From time to time ALC may, in its sole and absolute discretion, but will not be obligated to, determine and set limits on the minimum and maximum amounts that You will be permitted to deposit into, or withdraw from (including for the purpose of purchasing or playing games) Your Account.

4.3 Maximum Weekly Deposit Limit

When opening an Account, You will be required to establish a maximum weekly Deposit Limit. ALC may, in its sole and absolute discretion, require that You confirm Your Deposit Limit. Subject to any limits established by ALC in its sole and absolute discretion from time to time, You may increase Your weekly Deposit Limit at any time; provided, however, that any increase to Your Deposit Limit may not become effective immediately and, in ALC's sole and absolute discretion, could take several hours or days. In addition, You may decrease Your weekly Deposit Limit at any time with immediate effect.

In the event that You are able to deposit more than Your weekly Deposit Limit into Your Account, which may occur as a result of a technological or system error affecting the Website, You are required to notify ALC immediately. You acknowledge and agree that ALC will have no responsibility to You, financial or otherwise, as a result of or arising from any technological or system error or failure that affects the proper functioning of the Deposit Limit feature of the Website.

4.4 Currency

All transactions involving Your Account will be in Canadian dollars.

4.5 Wagers

Depositing funds into Your Account does not constitute a wager or purchase. A wager or purchase will occur when You complete a purchase transaction or play a game using the funds in Your Account.

4.6 Account Withdrawals

Funds on deposit in Your Account cannot be transferred to another Member or Account, substituted or redeemed for any other prize or consideration. Except as otherwise provided in these Terms and Conditions, funds on deposit in Your Account may be withdrawn by You at any time by electronic funds transfer to an account maintained with Your bank or other financial institution. You may not withdraw funds from Your Account to a credit card, debit card or via cheque. You are solely responsible for the accuracy of bank account information that is provided to ALC. ALC will not be responsible for lost, misdirected or misplaced funds as a result of You providing incorrect or out-of-date bank account information. You agree that ALC may, in its sole and absolute discretion, but shall not be obligated to, verify the bank account information that You provide in connection with Your Account, and You hereby consent to ALC contacting Your bank or other financial institution and disclosing Your personal information and bank account information to Your bank or other financial institution for such purpose.

Notwithstanding anything to the contrary contained in these Terms and Conditions, from time to time ALC may, in its sole and absolute discretion, establish a maximum amount that You will be permitted to withdraw from Your Account on any one day using electronic funds transfer. If you wish to withdraw a higher amount, You will be required to contact ALC's Customer Care Centre at 1-877-252-3287.

Payments in respect of a withdrawal may be delayed by or as a result of ALC's internal processing times and security reviews or ALC's compliance with the requirements of applicable laws.

In addition, except as otherwise provided in these Terms and Conditions, funds on deposit in Your Account will be withdrawn from Your Account and returned to Your bank account provided by You at the time of registration (or any updated bank account), or by other means selected by ALC in its sole and absolute discretion by ALC if:

  1. the balance in Your Account is an amount higher than $1,000 for 28 consecutive days (in which case, on the next following business day, ALC will return to You the amount that exceeds $1,000);
  2. Your registration with the Website is cancelled by You or terminated by ALC or suspended by ALC for longer than 30 days;
  3. You exercise the self-exclusion option (provided, however, that all Bonuses which have not been wagered by You and remain in Your Account at the time You exercise the self-exclusion option will be cancelled and will not be paid to You); or
  4. the amount of funds on deposit in Your Account exceeds the limit established by ALC from time to time (in which case only the amount by which the balance in Your Account exceeds such limit will be returned You).

We may submit reports to applicable governmental or quasi-governmental authorities or other persons or entities specified under applicable laws and withhold any amount from the aggregate amount of Your withdrawal in order to comply with applicable laws (and Your acceptance of and agreement to be bound by these Terms and Conditions represents Your consent to the collection and disclosure of Your personal information by ALC if required in connection with such reporting requirements). ALC will also comply with applicable laws in the Provinces of New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island relating to the collection and enforcement of court orders or agreements that have been registered with the court with respect to the payment of child and spousal support (including the Maintenance Enforcement Act (Nova Scotia) and the Support Orders Enforcement Act (Newfoundland and Labrador)).

4.7 Errors in Accounts

You acknowledge and agree that You are solely responsible for reviewing Your Account Statement for accuracy and completeness from time to time. You are required to inform ALC as soon as You become aware of any error or omission with respect to Your Account or any calculation with respect to any purchase that You have made or any wager that You have placed from Your Account.

Upon the occurrence of any system failure or game error (i.e., a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, bonuses or payout (each an "Error"), ALC will use reasonable efforts to place all Members directly affected by the Error in the position they were in prior to the occurrence of the Error.

You acknowledge and agree that ALC will not be responsible for any loss, including loss of prizes or winnings that may result from any Error, and if any Error results in a prize or other winning being paid or becoming payable to You, You will not be entitled to such prize or other winnings. ALC reserves the right to declare null and void any purchase or wager that was the subject of or related to an Error and to withdraw funds from, or to deposit funds into, Your Account to rectify any account discrepancies that arise as a result of any Error or other technical issue, and You agree to cooperate with ALC for this purpose (the failure of which may, in ALC's sole and absolute discretion, result in the suspension or termination of Your registration with the Website and the suspension or closing of Your Account). You acknowledge and agree that ALC may, in its sole and absolute discretion, deduct from Your Account or set-off against amounts otherwise owing to You by ALC, any amounts which were deposited into Your Account or otherwise paid to You as a result of the occurrence of any Error. In addition, if insufficient funds remain in Your Account, You agree to pay the relevant outstanding amount relating to such purchases or wagers on demand by ALC.

4.8 Inactive Accounts

If Your Account is inactive for a one-year period, ALC may close the account and attempt to return the funds on deposit in such account to You. An Account will be deemed to have been inactive for one-year if, during the immediately preceding twelve (12) months, Your username (or email address) and password have not been used to successfully log into the Website.

4.9 Bank Accounts, Credit Cards, Debit Cards

When using electronic funds transfers to deposit funds into or to withdraw funds from Your Account, Your Internet or telephone banking service must be linked to a bank account at a branch of a bank or financial institution located in New Brunswick, Newfoundland and Labrador, Nova Scotia or Prince Edward Island. You are solely responsible for any fees, charges or expenses that are incurred in connection with any electronic funds transfer or debit card or credit card transaction that You initiate in connection with Your Account or otherwise. If You have any questions regarding the applicability or amount of such fees, charges or expenses, please consult Your bank or other financial institution or credit card provider.

4.10 Payment Processors

ALC may use third-party electronic payment processors and bank or other financial institutions ("ESPs") to process financial transactions to and from Your Account. By registering with the Website and establishing an Account, You irrevocably authorize ALC to instruct the applicable ESPs to handle deposits into and withdrawals from Your Account, and You irrevocably agree that ALC may provide such instructions on Your behalf in accordance with Your requests as submitted using the relevant feature on the Website.

4.11 Bonuses and Promotions

From time to time ALC may, in its sole and absolute discretion, but will not be obligated to, offer to You (whether in connection with a promotion or otherwise) Bonus amounts which, when accepted by You, will be deposited by ALC into Your Account. A Bonus may only be used in relation to such games on the Website as may be specified by ALC from time to time, including when the Bonus is offered to You, and does not have a cash-equivalent value that can be withdrawn from Your Account before You wager the amount of the Bonus. In addition, use of a Bonus may be subject to additional terms, conditions and restrictions specified by ALC from time to time including when the Bonus is offered to You.

ALC reserves the right to cancel, withdraw or amend any Bonus offer (including the applicable terms and conditions) at any time. If You exercise the self-exclusion option, all Bonuses which have not been wagered by You and remain in Your Account at the time You exercise the self-exclusion option will be cancelled and will not be paid to You.

If ALC determines in its sole and absolute discretion that You are taking or have taken unfair advantage of a Bonus or have otherwise acted in bad faith in relation to a Bonus that has been offered to You, ALC will have the right to suspend or terminate Your registration with the Website and to suspend or close Your Account and, if it chooses to do so, ALC will have no obligation to refund to You any funds from Your Account other than any amounts that were in Your Account prior to the Bonus being accepted by You.


5.0 PURCHASING LOTTO, PRO•LINE, iBINGO, PICK'N CLICK GAMES AND OTHER GAMES ON THE WEBSITE

5.1 Accuracy of Order

When purchasing any Lotto, Pro•Line or other non-interactive game on the Website, You are solely responsible for ensuring the accuracy and completeness of Your selections, including as applicable the date of the draw in which Your selections are intended and other details of Your purchase. In the event of any dispute or discrepancy involving Your order and the information recorded on ALC's central computer system, the information recorded on ALC's central computer system will prevail. Without limiting the generality of the foregoing, You acknowledge and agree that only selections which are recorded by ALC's central computer will participate in any game.

5.2 Confirmation of Order

Following Your submission of a properly completed order for processing, You will receive a confirmation specifying that Your order has been received, the details of the order and a transaction reference number that will enable You to track Your order. Such a confirmation of order is (i) not a ticket, (ii) does not have any monetary or prize value, (iii) does not constitute evidence of Your selections for a draw and (iv) does not mean that Your order has or will be processed and, accordingly, does not confirm that Your selections are or will be recorded by ALC's central computer system for participation in the game. You will not be permitted to modify or cancel Your order for any reason following confirmation of Your order.

5.3 Notification and Transaction Detail

A Transaction Detail will be issued to Your Account by ALC when Your order (including the payment of applicable funds from Your Account) commences processing or has been fully processed by ALC. ALC reserves the right to refuse any order, selection or purchase for any reason in its sole and absolute discretion, in which circumstances Your Account will not be debited. A Transaction Detail will specify the details of Your order and will include a control or reference number. For a lottery ticket purchase, a purchase is not complete and confirmed until the status of the Transaction Detail is stated as "Completed", in which case the Transaction Detail will constitute a ticket under the applicable Game Rules. Subject to the provisions in the applicable Game Rules, if any selection, draw date or other information in a Transaction Detail differs from the information recorded in ALC's computer system under the corresponding control or reference number, then the Transaction Detail shall be deemed to bear the entries which are so recorded by ALC's computer system for all purposes, including Your entitlement to any prizes or winnings. For Pro•Line, a purchase is not complete and confirmed until ALC has issued a wager "success" message and the wager appears in Your Transaction Detail, the Transaction Detail being Your ticket under the applicable Game Rules.

5.4 Interrupted Games

If Your playing a single-player, interactive game that is interrupted as a result of a flaw, fault or error with the system, software or hardware which ALC uses in connection with the operation of the Website (an "ALC Technical Issue"), the unfinished game will be saved and available for completion on the Website for the designated period indicated in the Game Rules. If any such game that has been interrupted is not completed within the designated time frame, You may, in ALC's sole and absolute discretion, be required to forfeit the amount of the game purchase or registration, the amount of the purchase price previously debited from Your Account and any potential prize.

If an ALC Technical Issue occurs while You are playing a multi-player, interactive game and the game cannot be promptly restarted from exactly the same position without any detriment to You or the other players of such game as determined by ALC in its sole and absolute discretion, then ALC will take reasonable steps to treat You in a fair manner.

5.5 Intentional Disconnections

Intentionally disconnecting from the Website while a game on the Website is in progress is strictly prohibited and, without restricting any of ALC's other rights and remedies arising as a result of the breach of these Terms and Conditions, may result in the forfeiture of Your wager or the amounts of the purchase price paid for such game. A game from which a Member has intentionally disconnected will not be treated as an interrupted game. You acknowledge and agree that ALC may, in its sole and absolute discretion, but without any obligation to do so, use technology that will enable ALC to detect and identify Members who fail to comply with this term and condition of use of the Website and intentionally disconnect from the Website while a game on the Website is in progress.

5.6 Discrepancies in Results

You acknowledge and agree that, if you play any game offered by ALC through a platform other than www.alc.ca, , the result showing on ALC's server will govern the outcome of the game. Without limiting the generality of the foregoing, in all circumstances, ALC's records will be the final authority in determining the results of any game that is offered by ALC through the Website.


6.0 PRIZES

6.1 Entitlement to Prizes

You acknowledge and agree that if You are entitled to any prize or other winnings resulting from the purchase or playing of any game on the Website, Your ability to claim and receive the prize or other winnings may be subject to certain conditions as referred to in these Terms and Conditions, the Game Rules, applicable laws (including any regulations made thereunder) or as ALC may otherwise communicate to You at any time and from time to time. In addition, You further acknowledge and agree that ALC may, in its sole and absolute discretion, report Your winnings to any governmental or taxation authority, or withhold any amount from Your winnings, if ALC determines that such reporting or withholding is necessary or advisable in order to comply with applicable laws.

6.2 Prizes

Prizes and other winnings up to $9,999.99 from games that are purchased or played on the website will automatically be deposited into Your Account. You are solely responsible for withdrawing any prize amounts and other winnings from Your Account in accordance with these Terms and Conditions. Upon deposit of the prize amount to Your Account, You release and discharge ALC, its employees, officers, directors and shareholders from any further claims, actions or demands in respect of that prize.

Prizes of "free plays" from games that are purchased or played on the website will be processed by ALC automatically, and You acknowledge and agree that ALC may not process a "free play" prize prior to the cut-off time for any particular draw. In ALC's sole and absolute discretion, an amount equal to the cash-equivalent of a free play prize may be deposited in Your Account. You are responsible for reviewing the Transaction Details in Your Account to determine whether any prize or other winnings has been awarded to You.

Prizes and other winnings in the amount of $10,000 or more from games that are purchased or played on the website must be claimed in person at ALC's offices by the Member to whom the Transaction Detail was issued. Further information can be obtained by contacting ALC's Customer Service Centre at 1-877-252-3287. You acknowledge and agree that You will be required to comply with all ALC prize claim requirements including to confirm Your identity and entitlement to the prize to ALC's satisfaction, in its sole and absolute discretion, including presenting a form of valid government-issued photo identification that includes Your current home address (or two secondary identifications acceptable to ALC) and such other information as ALC may require to confirm Your eligibility for a prize.

When You claim or are paid a prize, You will automatically be deemed to grant to ALC an irrevocable right to publish, through all types of media broadcasting, including the internet, for the purposes of promoting the win, Your full name (as well as Your nick name), hometown and photograph without any claim for broadcasting, printing or other rights for a period of up to twelve months from the date of prize award, as outlined in ALC's Winners Information Publicity Policy; You also give ALC the right to publish for a period of up to twelve months from the date of the prize award any additional information that You voluntarily provide. You shall have no claim against ALC for invasion of privacy or any other ground(s) by reason of the publication or broadcasting of Your Name, hometown or photograph or information voluntarily provided by You.


7.0 CHAT/FORUMS

7.1 Access and Use

Chat is for the personal recreational use of Members only in connection with their use of the Website and is not intended to be, nor may it be, used by Members in connection with any commercial endeavours or for any other purpose or in any manner that is not permitted under, or that is in breach of the restrictions contained in, these Terms and Conditions. By using Chat, You acknowledge and agree that You are choosing to use Chat and understand the risks of doing so, including that any information or content submitted by You in Chat may be read, collected, used, exploited, copied, transmitted, manipulated, exploited or disclosed by any other Member or anyone else who has access to the Website. ALC may, at any time and without notice, in its sole and absolute discretion, restrict, suspend or terminate any Member's access to Chat. Guests have access to non-real-time forum rooms only; use of these forums by Guests is subject to the terms of this Section 7.

7.2 Prohibited Content

When using Chat, You may not at any time or for any reason post offensive, illegal, harmful, threatening or personally identifying content, including any of the following types of content (as determined by ALC in its sole and absolute discretion):

  1. patently offensive content or content that may otherwise promote racism, bigotry, hatred or physical harm of any kind against any individual or group of people or that is otherwise abusive, threatening, obscene, defamatory or libelous;
  2. content that discriminates or advocates discrimination against any individual or group of people on any basis that is protected by human rights legislation in any of New Brunswick, Newfoundland and Labrador, Nova Scotia or Prince Edward Island;
  3. content that harasses or advocates harassment of an individual or group of people;
  4. solicitations of personal information about any other Member;
  5. content that provides any telephone number, e-mail address, street address, surname or URL;
  6. content promoting information that You know is false or misleading;
  7. content promoting any illegal or criminal activities or enterprises, or providing instructional information about illegal or criminal activities or enterprises, or that otherwise breaches these Terms and Conditions;
  8. content involving commercial activities or sales (including the promotion of any goods or services) or any contests, sweepstakes, barter, advertising or pyramid schemes; or
  9. content involving the impersonation of any other Member or any employee, agent or representative of ALC.

You acknowledge and agree that, notwithstanding these Terms and Conditions, other Members may from time to time post messages of the foregoing nature and You accept this risk when using Chat.

7.3 No Responsibility

ALC may, in its sole and absolute discretion and without prior notice to any Member, but is under no obligation to, monitor or retain a third party to monitor Chat for inappropriate content or conduct or otherwise ensure compliance with these Terms and Conditions by any Member. By using Chat, You acknowledge and agree that ALC does not endorse, and has no control over, the content of postings on Chat and such content does not necessarily reflect the view, opinions or policies of ALC. Use of Chat and the reliance on any statements or information posted by any Member in Chat is at Your sole risk.

7.4 Records Retention

ALC may, in its sole and absolute discretion and without prior notice to any Member, but is under no obligation to, review or retain a third party to review Chat and maintain a record (in any format) of all comments and other content posted on Chat and to use such records for purposes of ensuring compliance with these Terms and Conditions or any other purpose, including compliance with all applicable laws.

7.5 Conduct

Use of Chat is Your sole risk, and ALC expressly disclaims any responsibility for the content of Chat and any reliance on such content by any Member for any reason. Chat is provided on an "as-is" basis and ALC expressly disclaims any warranty of fitness for a particular purpose.


8.0 LIMITATIONS AND EXCLUSIONS OF LIABILITY; INDEMNITIES

8.1 No Warranty

You acknowledge and agree that the Website and its contents (including, without limitation, any available software downloads) are provided "as is". ALC makes no representation or warranty, whether express or implied (whether by applicable law or otherwise), including, but not limited to, implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness, reliability or accuracy of information contained on or available through the Website, in connection with Your use or attempted use of the Website.

8.2 Limitations of Liability

You acknowledge and agree that use of the Website is at Your sole option, discretion and risk.

Notwithstanding anything to the contrary contained in these Terms and Conditions, in addition to any limits on ALC's liability under applicable laws, the Game Rules or expressed in any other provision contained in these Terms and Conditions, ALC's maximum liability to You in connection with or arising from Your use of the Website will equal the amount that is equal to (x) the aggregate amount of funds that have been properly deposited by You into Your Account less (y) the aggregate amount of withdrawals by You from Your Account and in no circumstances will ALC be responsible for any losses, damages, injuries, liabilities, obligations, costs, expenses, fees, charges, judgments, penalties, fines or other amounts incurred by You arising from or as a result of or in connection with any of the following:

  1. the exercise of any right or discretion by ALC as expressly contemplated in these Terms and Conditions;
  2. the failure or destruction of, or damage to, the Website or ALC's central computer system, servers or records, or any part thereof;
  3. the cessation of operation of the Website or any part thereof, whether permanently or temporarily;
  4. the inaccuracy or misuse of any information provided by You in connection with Your registration with, or Your use of, the Website;
  5. the unauthorized use of Your Website username or password;
  6. any delay, error or omission made by You when depositing funds into or withdrawing funds from Your Account, or by any electronic payment processor (whether or not retained by ALC) or bank or financial institution, credit or debit card provider or any other third party service provider;
  7. any delay, howsoever caused, which prevents or hinders the ordering, transmission or processing of a purchase of or order for any game or any wager;
  8. ALC's refusal or failure (for any reason) to process, or to process in a timely manner, any transaction from Your Account, including a purchase of or order for any game or any wager;
  9. any information or software programs that are downloaded from or in connection with Your use of the Website or transactions completed on or through the Website;
  10. Your use or misuse of any of the Responsible Gaming Resources, including, without limitation, Member's attempts to circumvent the Self Exclusion process (Section 3.8);
  11. any claim attributable to errors, omissions or other inaccuracies in respect of the Website (including, without limitation, Chat) or any materials or information downloaded through the Website or transactions processed or attempted to be processed on or through the Website;
  12. any delay, loss, error or omission resulting from the failure of any telecommunications or other data transmission system, including as a result of any action of or omission by Your Internet service provider or any other third party with whom You have contracted to gain access to the Website, or from any delay resulting in non-receipt of any purchase of or order for any game or a particular wager;
  13. an act of God, an outbreak of hostilities, riot, civil disturbance, act of terrorism, the act of any government or governmental authority (including the refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, power failures or obstruction of any network, broadcast or telecommunications service, strikes, lock-outs, industrial action of any kind or any other event beyond ALC's reasonable control; or
  14. the breach of these Terms and Conditions (including the breach of any of the Game Rules or any applicable law) by any other person.

8.3 Indemnification of ALC

You agree to indemnify and save harmless ALC, the officers, directors, agents, representatives, consultants, advisors, service providers, independent contractors and employees of ALC and its and their respective successors, legal representatives and permitted assigns (collectively, the "ALC Indemnified Parties") from and against all losses, damages, injuries, liabilities, obligations, costs, expenses (including attorneys', accountants' and expert witnesses' fees and expenses (including those incurred in connection with the enforcement of any indemnity or other provision of these Terms and Conditions, the Game Rules or under applicable law), interest and amounts paid in settlement), fees, charges, judgments, penalties or fines arising directly or indirectly from or in respect of or as a consequence of Your use of, or Your inability to use, the Website or any part of the Website, including the purchase or playing of any games that ALC makes available on the Website, even if any of the ALC Indemnified Parties has been advised of the possibility of such damage or claim.


9.0 GENERAL MATTERS

9.1 Amendments

ALC may, in its sole and absolute discretion, amend these Terms and Conditions from time to time without prior notice to You. You are responsible for familiarizing Yourself with these Terms and Conditions from time to time, and each time You use the Website, You will be deemed to confirm Your agreement with and acceptance of the Terms and Conditions in effect at such time. If at any time that You are requested by ALC to confirm Your acceptance of and agreement with the Terms and Conditions then in effect You do not do so, then any funds that are in Your Account at such time will be returned to You, Your Account will be closed and Your registration with the Website will be terminated. Notwithstanding the foregoing, You may from time to time be required to confirm Your acceptance of and agreement with the Terms and Conditions then in effect prior to purchasing or playing any game that is offered by ALC through the Website, completing any transaction in Your Account or taking any other action on or through the Website.

9.2 Governing Law

These Terms and Conditions are governed by and will be construed in accordance with the laws of the province (being one of New Brunswick, Newfoundland and Labrador, Nova Scotia or Prince Edward Island) in which You are physically located when Your registration is submitted or following any update of Your registration information if the province in which You are resident and located changes.

9.3 Intellectual Property

You acknowledge and agree that ALC is the owner or licensee of the copyright, trademarks, service marks, trade names and other intellectual property rights (including, without limitation, software, images, content, pictures, animations and audio) that are used in connection with the Website (including any games that are made available by ALC for purchase or play on or through the Website), and You will acquire no rights thereto as a result of Your registration with or use of the Website or Your purchase or playing of any games or otherwise.

9.4 Enforceability

The invalidity or unenforceability of any provision contained in these Terms and Conditions will not affect the validity or enforceability of any of the remaining provisions of these Terms and Conditions.

9.5 Accuracy of Information

While reasonable efforts are made to ensure the accuracy of the information on this Site (including game results information) no warranty of accuracy is expressed or implied. Also, information may be changed or updated without notice. ALC may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice. Users of this Site should refer to ALC's official lottery results, game instructions and rules, which override any information contained on this Site.

9.6 Contacting ALC's Customer Care Centre

If You have any questions regarding Your registration with the Website, Your Account, Your Guest Account or any action taken by ALC in connection with the foregoing, You may contact ALC's Customer Care Centre as follows:

Email: info@alc.ca
Telephone: 1-877-252-3287
Address: Atlantic Lottery Corporation
P.O. Box 6490
922 Main Street
Moncton, New Brunswick
E1C 9Z4

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