Atlantic Lottery’s Investigative Team regularly monitors lottery retailers and their employees to ensure they are following procedures.
Atlantic Lottery regularly conducts “mystery shopper” visits at retail locations to monitor adherence to player protection policies and Atlantic Lottery’s retail policies and procedures.
We also conduct testing to ensure retailers are adhering to our 19+ policy, which prohibits the sale of our lottery products to any person under the age of majority. The sale of lottery products to minors is also prohibited by law in P.E.I. and N.S.
Failure to comply with Atlantic Lottery policies can result in disciplinary action.
Disciplinary action involves four stages of consequences including: a warning letter, $500 non-compliance fee, $1,000 non-compliance fee, and termination of Retailer agreement.
Retail lottery transactions are monitored by Atlantic Lottery’s Investigation team. Transactions that are considered abnormal or excessive are investigated and reviewed to ensure policies are being followed and no fraudulent activity is taking place.
All prize claims $10,000 or greater, or Related Parties wins $1,000 or greater, are reviewed by Atlantic Lottery’s Investigation team to validate ownership of the ticket before the prize is paid.
Our team is comprised of former law enforcement / security professionals with significant investigative expertise. The purpose of the review is to confirm, without a doubt, legitimate ownership of the ticket. The information gathered is cross-referenced with the transactional data associated with that ticket. If there is any doubt about legitimate ownership, the prize is not paid and further investigation is conducted. In the event that ownership is questioned, the Investigation team will conduct other investigative measures, including working with law enforcement if required, to validate ownership.
In addition, claimants for a prize $10,000 or greater, or Related Parties wins $1,000 or greater, are required to sign a Statutory Declaration before the claim can be processed. The Statutory Declaration is witnessed by a Commissionaire of Oaths.
Retailer and retail employee draw or sports wins of $1,000 or greater are subject to a mandatory 30-day review period, unless the ticket is stamped with the “Retailer Play” indicator.
Retailer and retail employees claiming Scratch’N Win prizes $10,000 or greater, and all other Related Parties claiming draw-based, sports, or Scratch’N Win are subject to the 30-day review period.
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