If you believe you have a winning ticket worth $10,000 or more, please contact our Customer Care Center at 1-800-561-3942 or INFO@ALC.CA. They will take your information and put you in contact with a representative from our Winners Team to verify how you may be able to claim your prize.
In order to provide a temporary alternative for claiming prizes at retail locations or through Scotiabank (Bankline), players now have the option of following an online claim process for prizes of up to $9,999.
To redeem a ticket worth up to $9,999, please complete and sign the Prize Claim Form. This is only available for players who have checked their ticket on a ticket checker, mobile device or on alc.ca. If your ticket has been validated on the lottery terminal, it cannot be claimed through the digital process – call our Customer Care Centre at 1-800-561-3942 for more information on how to claim.
Claims can take up to14 business days to process. Please retain the original copy of your lottery ticket until your claim has been processed and your prize is paid.
If you are unable to complete this process, Atlantic Lottery asks players to hold on to the potentially winning ticket until normal operations resume or use the mail-in prize claim process.
To claim prizes up to $999.99 by mail, send us: a copy/photo of one piece of primary ID or two pieces of secondary ID (more information on identification below); your original ticket (a copy can be kept for your records); your current address; a daytime phone number or email address so we can contact you if needed. Mail the above items to:
PO Box 5500, 922 Main St., Moncton, N.B., E1C 8W6
For prizes over $1000, please email email@example.com for instructions before mailing your prize claim in order to ensure all the necessary documentation is included. The estimated turnaround time is for mail is 6-8 weeks.
Ensuring Atlantic Canadians receive the prizes they are entitled to is a top priority and Atlantic Lottery thanks our players for their patience and understanding during these challenging circumstances.
Sign your ticket in ink. You can sign on the front or back of your original winning ticket.
Then, fill out the back of the ticket (including name, address, signature on the signature line, and a daytime telephone number). This helps to protect you if your ticket is lost or stolen.
Verify your numbers by consulting:
PLEASE NOTE: In the event of a discrepancy between winning numbers identified above and the official winning numbers report, the latter will prevail.
Confirm and claim your prize! Here are some guidelines:
NOTE: Some retail locations can redeem prizes up to and including $500 and some up to $999
Share your news! When claiming a prize of $10,000 and above, you are required to let us use your full name, city, province, prize amount, game won on, and a current photograph to publicize your winnings.
Players must provide proof of identification when claiming a lottery win. Regulations state that identification is required, however, copies and associated information will not be kept by Atlantic Lottery once the prize has been processed and paid.
Winners are required to provide one (1) piece of valid Primary ID (not expired) or two (2) pieces of Secondary ID. If no primary ID is available, please let the Winners Rep know and they will provide you with your alternatives.
Identification provided to ALC must support all the following information pertaining to the Winner:
Primary Identification must be valid and issued by a federal, provincial or territorial government body. The following is a list of accepted Primary IDs:
NOTE: we do not accept credit or debit cards as identification or Record of Photos ID Purchase.
In addition to bringing valid Primary or Secondary IDs, the following is a list of Prize Claim Requirements and Expectations:
The following is a list of Prize Claim Restrictions:
The following is a list of some general items to note:
Atlantic Lottery must verify all Prize Claims before payment is made and your prize may not be paid out the same day.
At Atlantic Lottery, we’ve been creating millionaires for over 40 years. We’ve seen a lot of happy people come through our doors — almost all of them have had some questions about the money, and how it will affect them and their families.
Here are some tips:
Many of us fantasize about heading to the the malls right away, or handing out cheques to family members. This may come later of course, but it’s good to spend the first few days taking some time to absorb the news. This means avoiding any large decisions immediately, sending the phone to voicemail, or even heading out of town for a few days to let everything sink in.
Once your money is in the bank, it’s time to consider what to do with it. Thinking this through from the outset can make things much easier and straightforward later on. Consult a financial advisor like a bank manager, accountant or investment planner for professional advice based on your personal goals for the future.
Once you hit it big, media will want to photograph and interview you to share your exciting story. You could be featured everywhere from the AL website, to local newspapers, or posters in retail locations. This is all standard — after all, everyone wants to know who the big winners are. Just keep in mind that during your time in the spotlight, your privacy will be respected. Only general information like your name, occupation, hometown and the amount of your win will be released.
Canadians are not taxed on lottery winnings, but any income earned by the winnings is taxable. Tax laws change often and can vary. This is why consulting with finance professionals is so important. Contact a tax specialist or Revenue Canada to find out more.
Winners are sometimes contacted by people known or unknown to them, asking for charitable donations or financial help. Take some time to think through a donation strategy in advance. Make sure that any group you consider donating to is legitimate. Ask to receive requests in writing, and to know exactly where the funds will go. Remember that the money is yours, and only you can decide what to do with it.
If you have additional questions, please call our Customer Care Centre at 1-800-561-3942, or read our AL Winners Publicity Policy. Our prize office is open Monday through Friday from 8:30 am to 4:30 pm.
PO Box 5500, 922 Main
Moncton, NB E1C 8W6
Mon to Fri | 8:30am to 4:30pm
Nova Scotia Office
1680 Argyle Street
Halifax NS, B3J 0G2
Retail Storefront Hours
Mon to Thurs | 9:00am to 6:00pm
Fri | 9:00am to 8:00pm
Sat & Sun | Closed
Mon to Fri | 8:30am to 4:30pm
Newfoundland and Labrador Office
30 Hallett Crescent
St. John's, NL, A1B 4C5
Mon to Fri | 8:30am to 4:30pm