aml-additional-information-needed

Need help?

Visit the Help Centre 

1-877-252-3287 Email Us

Game Promo

ALC
Help | Français Create Account 
  • Sign In
  • Create Account
  • My Account
  • My Wallet
  • My Offers
  • My Tickets
  • My Subscriptions
  • My Profile
  • My Messages
  • Account History
  • Play Responsibly
  • My Limits
  • My PRO•LINE Tokens
  • Reverify
 
My Offers

  • Wallet Logo
    My Wallet
    Cash: | Promo:
  • Proline Tokens Logo
    PRO•LINE Tokens
Add Funds
Your account is not verified
Self-Exclusion Reinstatement
ALC
FR

  • Sign In
  • Create Account
  • My Account
  • My Wallet
  • My Offers
  • My Tickets
  • My Subscriptions
  • My Profile
  • My Messages
  • Account History
  • Play Responsibly
  • My Limits
  • My PRO•LINE Tokens
  • Reverify
  • Play Online
    • LottoMax Play now
    • Lotto649 Play now
    • Daily Grand Play now
    • Lotto Play now
    • Casino Play now
    • iBingo Play now
    • Instant Win Games Play now
    • Proline Stadium Play now
    • More Games
    • Atlantic 49
    • Salsa Bingo
    • Bucko
    • Keno Atlantic
    • Poker Lotto
    • Subscriptions
    • Mobile App
  • Our Games
    • Scratch 'N Win See all games
    • Lotto See all games
    • Video Lottery See all games
    • iBingo See all games
    • Casino See all games
    • Instant Win Games See all games
    • PRO•LINE See all games
    • Lottery Subscriptions See all games
    • More Games
    • Mobile APP
    • Breakopen
    • Coasters
    • Red Shores
    • Group Lottery Play
    • Contests
    • Self Service Terminals
  • Winning Numbers
  • 2chance
Create Account

My Offers
Balance:
  • Wallet Logo
    My Wallet
    Cash: | Promo:
  • Proline Tokens Logo
    PRO•LINE Tokens
Add Funds
Your account is not verified
Self Exclusion Reinstatement
My Account
  • My Account
  • My Wallet
  • My Offers
  • My Tickets
  • My Subscriptions
  • My Profile
  • My Messages
  • Account History
  • Play Responsibly
  • My Limits
  • My PRO•LINE Tokens
  • Reverify
Play Online
  • LottoMax
  • Lotto649
  • Daily Grand
  • Lotto
  • Casino
  • iBingo
  • Instant Win Games
  • Proline Stadium
Our Games
  • Scratch 'N Win
  • Lotto
  • Video Lottery
  • iBingo
  • Casino
  • Instant Win Games
  • PRO•LINE
  • Lottery Subscriptions
Winning Numbers
2chance

Help | Français

To complete your withdrawal, we require a bit more information.

This infomation is needed because of  FINTRAC Regulations .

ALC needs to review documents that contain your current address and date of birth. The easiest way to complete this process is to:

  Visit My Profile and make sure your address information is up to date and matches the documents that you are providing.

  Provide a utility bill or bank statement with your current address that matches your ALC.ca profile  (Ex. include Rogers, Aliant, Electric bill or a bank statement that is less than 6 months old ) .

   Provide a current (not expired) Provincial ID  (Ex. Driver's License) or Passport  with your date of birth.

 

If you don't have these documents then we have a list of other suggestions here that will help you .

Valid Documents

Upload Documents

**Please be aware with the current volume of requests we are receiving there could be delays in processing.

 

Upload document in PDF or image (JPG, PNG variations) format.

✕

Upload document in PDF or image (JPG, PNG variations) format.

✕

OR


OR

Unable to upload your documents?

Let one of our team members help you.

Hours of operation: 
Sun to Sat | 8am to 11pm AT

*Please note, there could be delays in processing verification requests during the Holidays. 

 

Email Us
* Required field

Your email was sent successfully

There was a problem sending your email

Call us at 1-877-252-3287

Yes! Send me jackpot alerts, exclusive promotions, and exciting news.

Are you sure you want to receive emails from Atlantic Lottery to the following address " "?

You can unsubscribe at any time, see Contact Us for more details.

24 hour break
Self-Exclusion

Contact Us

Follow us on: 
forum
Know your limit

Are you a winner?

  • Buying and Checking your Tickets

  • Claiming your Prize

  • Winners

  • AL Winners Publicity Policy

Giving Back

Did you know 100% of the profits go back into the community?

  • Where the Money Goes

  • Social Responsibility

  • Sponsorships

  • Community Initiative

About Atlantic Lottery

  • Who is Atlantic Lottery

  • Integrity and Compliance

  • Corporate Transparency

  • Career Opportunities

  • Retailer Zone

  • Contact Us

  • News Room

  • More News: The Ticket

  • Supply Chain Management

  • Rules and Regulations

PlayWise

  • Player Tools

  • Player Assessment

  • Know The Facts

  • Get Support

  • Our Promise

Are you a Winner
  • Are you a Winner?
  • Buying & Checking your Tickets
  • Claiming your Prize
  • Winners
  • Atlantic Lottery Publicity Policy
Giving Back
  • Giving Back
  • Where the Money Goes
  • Social Responsibilty
  • Sponsorships
  • Sponsored Events 
About Atlantic Lottery
  • About Atlantic Lottery
  • Who We Are
  • News Room
  • The Ticket-More News
  • Integrity and Compliance
  • Corporate Transparency
  • Careers
  • Supply Chain Management
  • Retailer Zone
  • Rules and Regulations
  • Contact Us
PlayWise
  • PlayWise
  • Player Tools
  • Player Assessment
  • Know The Facts
  • Get Support
  • Our Promise

Explore our other sites: AskAway.ca Red Shores

SITE MAP |  SECURITY |  TERMS OF SERVICE |  LEGAL AND PRIVACY | HEALTHY PLAY POLICY

You must be 19+ to purchase, play or redeem ALC products.

© Copyright Atlantic Lottery Corporation. All rights reserved.

WLA

You must be 19+ to purchase, play or redeem ALC products.

© Copyright Atlantic Lottery Corporation. All rights reserved.

Please upgrade your browser for an improved experience

To get the best possible experience from ALC.ca, we recommend upgrading your browser.

Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari